If you don't have access to a wall outlet for your event, you may purchase portable USB battery packs (we recommend 10,000mAh batteries for typically about 8 hours of power) for use with your Tally unit. Please ensure full charge and purchase a backup battery pack for events longer than your battery's life.

Setup Step-by-Step:

Connect your Tally to your power source: Connect the power cable to the device and to the included 110-volt wall adapter or your portable battery pack (not included).
Plug it in: If you are not using a portable battery pack, plug your wall adapter into a wall outlet.
1. Doesn't quite reach? Use an extension cord or replace the provided USB cable with a longer one (must be rated to deliver at least 2.4 amps of current).
2. If you need to use a different wall adapter, ensure it delivers at least 2.4 amps of power. Weaker adapters will negatively impact the device's performance.
Confirm power: The device automatically turns on when plugged in. Scan the QR code on the device or visit your device management page to view connection and sync status. (Note: To maintain a fully weatherproof exterior, there are no external status lights on the device.)

Optional Wi-Fi Connection

Tally is designed for simplicity. While not required, we recommend connecting to a Wi-Fi network if one is available. For example, in some buildings where cell signal is weak (like convention centers), Wi-Fi connection improves performance. If you do not connect to a Wi-Fi network, your device will automatically attempt to transmit data via the included cellular network.

Follow the steps below to add your network to your device:

Power your device "on." The device must be "on" to set up a new wireless connection.
Scan the QR code on the device to visit your device management page.
Click on your device, then click the "Settings" gear in the top right corner. You should see settings such as zone assignment, Tally mode, and Connection Settings.
Click "Edit" beside the Wi-Fi Network option.
Select an available network, or select "Enter Network Manually".
Enter your network and password details, then select "Connect Now".
1. Tip: If you are going to deploy your Tally device in a location where cell coverage is limited, we highly recommend saving the wifi credentials in advance by clicking on the "Save as a preferred network" option. Saving the credentials in advance ensures that when the device is deployed later, it can automatically connect to the wifi network.

Please note: Wi-Fi networks that require a secondary login page, for example in a pop up or browser, after connection will not work to keep your Tally connected. The network must be public or owned without a secondary login.

Confirm Connection

The device automatically transmits data as soon as it's plugged in. It usually takes 2-4 minutes for the device to power on completely. Scan the QR code on the device to visit your device management page to view connection and sync status. (Note: To maintain a fully weatherproof exterior, there are no external status lights on the device.)

If your device is successfully connected to Wi-Fi, the connection will show as "Connected: Wi-Fi":

Example of Tally Device Management page showing Wi-Fi connection status

If your device is connected to a cellular network, the connection will show as "Cellular":

Example of Tally Device Management page showing cellular connection status